vs444 Privacy Policy —
Our Commitment to Protecting Your Information

1. Introduction

vs444 ("we", "our", or "platform") is a secure online casino and sports betting platform operated for players in Bangladesh. Protecting the privacy of our website users ("you" or "user") is one of our highest priorities.

This privacy policy ("policy") explains how vs444 collects, uses, stores, and protects your personal information, and under what circumstances it may be shared with third parties. By registering on or continuing to use our platform, you are considered to have fully accepted the terms of this policy.

If you are under 21 years of age, you should not use our platform. Collecting or processing information from minors is against our policy, and any such information that comes to our attention will be deleted immediately.

2. What Information We Collect

vs444 may collect information about you through various means. The categories of information collected are detailed below:

2.1 Information You Provide Directly

When you register on our platform, verify your account, make deposits or withdrawals, or contact support, we may collect the following information:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (as part of KYC verification)
• Payment account information — such as bKash, Nagad, Rocket, or Upay numbers, or bank account details
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you browse vs444, the following technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Page visit history and click activity
• Session duration and gaming activity logs
• Data collected from cookies and similar tracking technologies

2.3 Transaction Information

A complete record of every financial transaction — deposits, withdrawals, bonus claims, and other financial activity — is retained. This is essential for financial security and fraud prevention.

3. Purpose of Using Your Information

vs444 uses your personal information only for legitimate and specific purposes. We may process your information for the following reasons:

• For account creation, identity verification (KYC), and account management
• For processing deposits and withdrawals — completing transactions via bKash, Nagad, Rocket, Upay, and bank transfers
• To detect and prevent financial fraud, money laundering, and other illegal activity
• To improve service quality and personalise the user experience
• To resolve technical issues and ensure platform security
• To send important service-related notifications, updates, and security alerts
• To take necessary steps under the responsible gaming programme
• To provide customer support and resolve complaints
• To comply with applicable legal and regulatory obligations

4. Cookies & Tracking Technologies

vs444 uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device that retain information during site visits.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, carry out security verification, and remember your preferences. Without these cookies, the platform will not function properly.

4.2 Functional Cookies

These cookies are used to remember your language preference, screen layout, and gaming preferences. They make each of your visits more personalised.

4.3 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is collected in aggregate form and no specific individual's identity is revealed.

You can block or delete cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

5. Sharing Information & Third Parties

vs444 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Some trusted third-party services are used to operate our platform — such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, data analytics, and customer support tools. These partners may only use information for the purposes specified in their agreements and are required to follow the same standard of privacy policy.

5.2 Legal Obligations

If we receive a valid order or summons from a competent court, regulatory authority, or law enforcement agency, we are legally obligated to provide the relevant information. In such cases, only the information specified in the order will be supplied.

5.3 Fraud and Money Laundering Prevention

If a suspicious transaction or fraud incident is detected, the relevant information may be shared with anti-fraud organisations or financial intelligence units.

5.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new party. However, the standard of data protection will remain unchanged in such cases.

6. Data Protection & Security

vs444 takes the highest industry-standard technical and organisational measures to protect your information. Our security framework consists of the following layers:

• SSL/TLS Encryption: All information exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive stored information such as passwords and financial details is kept in encrypted form in the database.
• Access Controls: Only authorised staff, on a need-to-know basis, are granted access to user information.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner.
• Firewall & Intrusion Detection: Advanced firewalls and automated intrusion detection systems remain active around the clock.
• Two-Factor Verification: If suspicious activity is detected when accessing an account, an additional verification step is in place.

7. Data Retention Period

vs444 retains your personal information only for as long as it is needed. The following factors are considered when determining the retention period:

• All profile information is retained for as long as the account remains active.
• Financial transaction records are retained for a specified period in accordance with legal requirements.
• Even after an account is closed, certain information may be kept for a limited period for fraud prevention and legal compliance purposes.
• For inactive accounts, the data retention policy is reviewed automatically.

Once the retention period expires, data is securely deleted or anonymised in a way that makes it impossible to identify any individual.

8. Your Rights

Every user registered at vs444 has the following rights regarding their personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your personal information.

8.2 Right to Correction

If the information we hold is inaccurate or incomplete, you can request that it be corrected. Much of the information can be updated directly from account settings; changes to identity-related information will require assistance from support.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes. A request to opt out of marketing communications can be made at any time.

8.5 Right to Complain

If you have any concerns about how we process your information, please contact us directly. We take all complaints seriously.

To exercise these rights, please send a request to our support team via the contact details provided below.

9. Child Protection

vs444 strictly prohibits minors — that is, anyone under the age of 21 — from accessing the platform. We do not knowingly collect information from any minor. Age verification steps are included in the registration process.

If we become aware that a minor has used our services or that their personal information is held by us, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child has used our platform, please contact the support team immediately.

10. Changes to the Policy

vs444 may update this privacy policy periodically due to business needs, technological changes, or legal obligations. For any significant changes:

• The updated version will be published on this page.
• Registered users may be notified by email.
• You may be informed of the changes when logging in to the platform.

If you continue using the platform after a change, you are considered to have accepted the revised policy. It is therefore recommended that you review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in Bengali and English 24 hours a day, 7 days a week.

For more details, visit our FAQ page, or you may also review the Terms & Conditions and Responsible Gaming pages.